Shipping Policy
Last updated: September 20, 2026Shipping is free on every order, everywhere in the United States. This page explains how long things take, how tracking works, and what to do if something goes wrong along the way.
Where We Ship
We ship to all 50 US states, free of charge — no minimum order. We're not able to ship internationally at this time.
How Long It Takes
Orders are processed within 1–3 business days. Orders placed on weekends or holidays begin processing the next business day. If a delivery is expected to run past the window above, we'll notify you with the option to wait or cancel for a full refund.
Tracking Your Order
As soon as your order ships, you'll receive an email with your tracking number and link. Please allow a few days for the first tracking scan to appear — a quiet tracking page early on is normal and doesn't mean your package isn't moving.
If Your Order Is Delayed
Occasionally carriers hit weather, customs, or peak-season backlogs. If your tracking hasn't moved in a while or you're past the expected window, email us — we'll chase it with the carrier and keep you updated. If a package is confirmed lost in transit, you choose: free replacement or full refund. Details are in our Refund, Return & Cancellation Policy.
Your Shipping Address
Please double-check your address at checkout. If you spot a mistake, email us as soon as possible — we can usually correct it before dispatch, but not after. We can't take responsibility for packages delivered to an incorrectly entered address, though we'll always do our best to help recover them.
Once an order has shipped, the address can't be changed. If it's headed somewhere wrong, contact us and we'll try to intercept it with the carrier.
Damaged On Arrival
If your parcel arrives damaged, don't worry — take a couple of photos and email us within 72 hours of delivery. We'll sort out a replacement or refund quickly under our Refund, Return & Cancellation Policy.
Reach us at support@tryheyhoney.com
We reply within 1 business day, Monday to Saturday.
312 W 2nd St, Unit A2299
Casper, WY 82601, United States